Contact URLCrop. One address, the right team.
Write to business@urlcrop.com and put the topic in the subject line; we route your message to the people who can act on it. We answer customers worldwide by email. Support hours are Monday to Saturday, 10:00 to 19:00 IST on Starter and Pro, and 10:00 to 21:00 IST on Business and Agency.
Support, sales questions and billing
For help with your account, billing questions or plan and Enterprise enquiries, email business@urlcrop.com or use Help inside the dashboard. Billing questions are normally answered within 2 business days.
What you get
01
Support and sales
Subject “Sales” or “Support” for product help, billing, plan questions and Enterprise enquiries. Logged-in customers can also use Help at app.urlcrop.com.
02
Security issues
Subject “Security” for vulnerabilities and compromised credentials. We acknowledge reports within 2 business days. Please do not test against other customers’ data.
03
Report an abusive link
Subject “Abuse” for phishing, malware or spam links. Include the short link and what you saw.
04
Privacy and data requests
Subject “Privacy” for access, correction, deletion and other data requests, and for DPA questions.
05
Grievance Officer (India, DPDP Act)
Name: Abidhusain Chidi. Email: business@urlcrop.com, subject “Grievance”. We acknowledge grievances within 24 hours and aim to resolve them within 15 days.
06
Legal notices
Send legal notices to business@urlcrop.com, subject “Legal”, and by post to QalbIT Infotech Pvt Ltd, Attn: Legal, A-1113, Siddhi Vinayak Towers, Opp. S.G. Highway, Makarba, Ahmedabad, Gujarat 380051, India.
Before you write
Questions
How do I contact URLCrop?
Email business@urlcrop.com or use Help in the dashboard. We answer customers worldwide; support hours are Monday to Saturday in IST.
How do I report a malicious short link?
Email business@urlcrop.com with the subject “Abuse” and the short link. Reported links are reviewed and disabled if confirmed.
How do I report a security vulnerability?
Email business@urlcrop.com with the subject “Security”. Good-faith reports are acknowledged within 2 business days.
Who is the Grievance Officer?
Our Grievance Officer is Abidhusain Chidi, reachable at business@urlcrop.com with the subject “Grievance”. Grievances are acknowledged within 24 hours.
How do I make a data request?
Use Privacy in the dashboard, or email business@urlcrop.com with the subject “Privacy”. Access requests are completed within 30 days. When you ask us to delete your account, we wait 30 days so you can cancel. When that period ends we erase or pseudonymise your personal data within 7 days, except records we must keep by law (such as invoices, kept for 8 years with personal details pseudonymised).
How do I ask about Enterprise?
Email business@urlcrop.com with your needs, such as SSO, audit or volume. We will reply with next steps.
Not sure who to write to?
Write to one address and we will route your message to the right person.